May 27, 2018  
2016–2017 Student Handbook—Texas campus 
2016–2017 Student Handbook—Texas campus [ARCHIVED]

Campus Services

During your time on the CIA campus, we strive to foster for you a productive and safe environment ideal for learning and personal growth. This section describes the various services available to help you get the most out of your educational experience.

Campus Safety

It’s important to remember campus safety is everyone’s responsibility. If every person who sets foot on the CIA campus observes the policies and procedures described in this section, we’ll continue to enjoy a safe, pleasant educational environment.

Statement of Student Responsibility

The Culinary Institute of America provides a practical learning environment for each of its students. You’ll be required to participate in a variety of hands-on experiences on or off campus, consistent with training in the culinary or food and beverage field. As a CIA student, you assume the risks and responsibilities inherent in the educational process.

Observation and application experiences may at times involve dangers and hazards to which professionals in the foodservice industry are exposed, along with the normal risks of functioning in American society. Although the CIA can assume no responsibility for any of these risks, we do attempt to provide a safe environment and to instruct you in safe practices and procedures. However, none of us are immune to injury in the course of our daily lives, work, or field of study, so you should conduct yourself with due and reasonable care in all of your actions.

Whether a particular educational experience is a degree requirement or voluntary extracurricular activity, you must decide whether or not to participate and expose yourself to its possible hazards. If you choose not to participate in a required activity, however, you may fail to satisfy the course or degree requirements. You may wish to discuss the risks noted above with the faculty or staff supervisor of the activity in which you’re participating.

CIA Safe Campus Program

Colleges need to be prepared and ensure timely campus communication in the event of a violent criminal incident or other emergency on campus. Here at the CIA, we have developed CIA Safe Campus, the result of a task force specifically investigating best practices for serious violent incidents across the nation.

A key component of this program is the CIA Emergency Notification System, established to alert the entire campus community in a timely fashion in case of emergency. A two-tiered format has been implemented:

Campus Emergency Public Address System—This system will broadcast emergency announcements campus-wide. The announcements will be preceded by a double beep tone, followed by emergency information and instructions.

Mass Notification System—Through this system, designed by Everbridge, Campus Safety will send emergency messages to each registered member of the CIA community via transmission of voicemail, e-mail, and text messages according to pre-determined contact lists. Campus Safety will provide you with information to register for this notification system. For more information, visit

In the event of a campus emergency, you will likely receive instructions to “shelter in place” for your safety. Shelter in Place is an important concept that requires you to secure yourself and others in the room you’re occupying when the alarm is sounded.

In addition to the CIA’s system, Pearl maintains a mass texting system for the Pearl site. The system allows Pearl to streamline communications and distribute pertinent information quickly, site-wide. Students and employees can opt in to receive alerts by texting keyword Pearl to 313131. You will receive a text confirming that you have joined Pearl’s text list. The confirmation text will also ask for you to provide your full name, business name, and the building and suite number.

Campus Shooting Emergency Procedure

Recent mass shootings at various venues in the U.S. and abroad, including events on college campuses, have highlighted the need to be prepared in the unlikely event of a shooting on campus. Though these events are rare, the CIA does wish to encourage vigilance and education for the campus community. An “Active Shooter” incident requires a much different response than normal emergencies. Should an incident of this nature occur, three options are available to you. The first is to evacuate in the opposite direction of the threat, and proceed to a safe evacuation area. The second is to lock down. This requires securing the area in which you are located if this is structurally possible. Turn off all lights and, if possible, cover all windows and prepare for the third option, in the event it becomes necessary. The third option is to counter the intruder with opposing force or distraction. Remember, if you have the opportunity and means to do so safely, contact 911 and provide relevant information to assist police and first responders. The response you choose must be based on your ability, experience, skill, and mental preparation for this type of incident, as depicted in the training video that is shown to each incoming class of students. Regardless of which response each individual chooses, the college shall communicate the threat by voice, radio, and emergency public address system with instructions to evacuate or shelter in place.

Instead of meeting at the normal gathering places designated for emergencies, the evacuation point in the event of an armed intruder will be a safe area away from the existing threat.

Of course, the best way to protect against an armed intruder is to prevent it from happening at all. Studies of school shooting incidents show that in most cases, the intruders spoke about their plans beforehand. In some cases, students knew of the imminent attack and did not inform the appropriate authorities. We strongly encourage students and staff to follow and practice “See Something, Say Something.” If you are concerned about the behavior of someone on campus, report it to Campus Safety or an appropriate CIA faculty or staff member. This simple act can avert an immense tragedy and allow a proactive response that will provide assistance and help to stop a potential shooter.

A training video, Shots Fired on Campus, is available on CIA Main Menu. We encourage you to view this important training video.

Pearl Security

Pearl provides on-site security 24 hours a day, seven days a week through Pearl Security Services. If you need security assistance when not within the CIA buildings or immediate surrounding grounds, call the security cell phone at 210-889-5287.


Report any accident on campus, no matter how minor, to the chef-instructor, operations manager, or director of education within 24 hours. Any accident involving injury to any person should be reported to the operations manager or director of education. See Secondary Student Accident Insurance for information on how to file a claim.

Reporting a Missing Student

To ensure everyone’s safety at the college, you should report a suspected missing student to the Campus Safety, Student Affairs, or Education offices. The Culinary Institute of America has established a Missing Student Notification policy and will initiate the process no later than 24 hours after a student residing in on-campus housing has been determined to be missing.

If you suspect that a student is missing, please immediately contact the director of education at the Texas campus (210-554-6452), Campus Safety at the New York campus (845-451-1268), and the student services manager (210-554-6451).

Please be considerate to those who care for your safety—take the time to communicate any change in your arrival and/or travel intentions to friends, roommates, and parents. More often than not, the missing person is delayed due to unforeseen circumstances or to a simple change in plans.

Campus Fire Safety

In accordance with Texas State law, all campus buildings are equipped with fire alarms, fire extinguishers, smoke and heat detectors, pull boxes, fire doors, fire sprinklers, carbon monoxide detectors, emergency power and lighting, exit signs, and building floor plans. Tampering with any of these devices will result in automatic disciplinary action and, in some cases, criminal prosecution.

These regulations are subject to revision in order to comply with state and local law.

Fire alarms are installed for the protection of all staff and students. Should an alarm sound, everyone must leave the building immediately. If you do not leave immediately when the fire alarm sounds, you will be subject to disciplinary action.

False fire alarms can cause inconvenience and waste productive time, create hazards from unnecessary building evacuation, and create traffic hazards for responding emergency personnel. Excessive false fire alarms can cause building occupants to become complacent and noncompliant with emergency evacuation procedures. Maliciously causing a fire alarm by pulling a fire alarm box is considered among the gravest violations of CIA regulations and may result in arrest. Penalty for conviction is a $1,500 fine and/or one year in jail. If you’re found to be responsible for causing a false alarm, you may also be fined up to $1,000 by the CIA.

A $250 reward will be paid to the person or persons whose information leads to the apprehension and conviction of anyone who intentionally sets a fire or causes a fire alarm to sound when there is no fire. Vandalism of fire detection or fire suppression equipment may render it inoperative, thus creating a serious fire safety hazard.

Report fire-related crimes, including arson, vandalism to fire safety equipment, and malicious fire alarms, to the director of education (210-554-6452), Pearl Security (210-889-5287), or the San Antonio Police Department (210-207-7273 or 911 for emergencies).

Lost and Found

Please turn in any found item of value to the Administration Offices on the third floor.

Personal Property and Valuables

The CIA does not carry insurance covering the loss of, theft of, or damage to your personal property. To help prevent losses, follow these guidelines:

  1. Carry only a small amount of money with you at all times; never carry large amounts of cash.
  2. Be sure your lockers are locked.
  3. Inscribe your name on all textbooks, knives, personal equipment, and clothing—and never leave them lying about unattended.


You can prevent theft by avoiding carelessness with your valuables. Report any theft immediately to the director of education. Additional notification can be made to Pearl Security, which patrols the exterior areas of campus, and/or the San Antonio Police Department. Always report any damage to your personal property to your insurance agent. Such damage claims are usually covered under the provisions of parents’ homeowners comprehensive insurance policy.

Unauthorized removal of food, prepared or unprepared, or alcoholic beverages from the kitchens, bakeshops, public restaurants, or designated dining areas of the CIA for personal use will be considered stealing, regardless of who’s removing it.

Milk crates and CIA property such as pots, pans, dishes, silverware, glasses, chairs, etc., are not to be removed from classrooms or laboratories. If any of these items are found in your possession, you’ll be subject to disciplinary action.

Students may be permitted to take home food items from a kitchen to support their educational experience with an education food pass signed by the appropriate faculty member. These items include, but are not limited to, class projects—such as showpieces and inedible products—and excess kitchen production. Education food passes are available through the instructors, and their signatures are recognized as appropriate authority on the passes. Education food passes may not be issued for alcohol. The education food pass consists of a sticker, bearing the date and signature of the issuing faculty member, affixed to the container of the food item(s). The college reserves the right to inspect parcels and packages leaving the campus premises. For more information, see the Property Pass Policy .

Unauthorized possession of a master key is classified as “possession of burglar’s tools,” a misdemeanor, and is grounds for expulsion.

Building Monitoring

Interior spaces of the campus buildings are under surveillance monitoring 24 hours a day. Unauthorized or after-hours entry is recorded and automatically alarmed to a remote security service provider.

ID-Access Key Cards

CIA buildings require authorized access key card entry at all times, with the exception of during special events. Student picture ID-Access cards issued on day one of classes provide access to CIA buildings during prescheduled authorized access time periods. If these cards are lost or stolen, the incident should be reported immediately to the administrative assistant on the third floor, suite 2305; phone: 210-554-6401 (ext. 6401 from campus phones).

Parking Permits

Permits are issued by Pearl Properties. All vehicles parked on campus should have the authorized Pearl decal properly affixed to the left side of the rear bumper. If you don’t display this decal in the designated position, your vehicle may be ticketed, immobilized, or towed.

Temporary Parking

Vehicles being used on a temporary basis must be registered with Pearl Properties, and a temporary permit will be issued. These permits may be obtained from Pearl Properties.

Handicap/Medical Parking

Students who have state-issued handicap parking permits may park in all designated parking spaces on the Pearl complex.


The CIA student parking area is located in the spaces under the Highway 281 overpass at Avenue A and Pearl Parkway. These spaces are located on the south side of Pearl Parkway. A diagram is included in your orientation packet.

All vehicles must be registered with the CIA San Antonio to park on campus. Please fill out the CIA Vehicle Information Form and return to the student services coordinator to receive your parking permit.

Disabled Vehicles

If your vehicle becomes disabled and is blocking a fire zone or obstructing traffic, please report this immediately to Pearl Safety so remedial action can be taken. If you discover your vehicle’s battery is dead, Pearl Safety officers can assist you. They have equipment to jump-start most automobiles. They also have tools to unlock your car in the event you lock your keys inside.

Vehicles left on campus without valid registration plates attached will be removed from campus at the owner’s expense. In the event the vehicle is sold, yet not currently registered, the last owner will be responsible for owed fines or towing expenses.

Traffic and Parking Violations and Fines

If you fail to obey the campus speed limit of 10 miles per hour, drive recklessly, park illegally, or commit some other traffic violation on campus, you will initially receive a warning. Further violations will result in immobilization or towing (at your expense and risk) and loss of parking privileges and the privilege to operate a vehicle on campus.

Excessive violations may result in suspension from the CIA.

All parking violations are $50. The fine for on-campus moving violations such as speeding, going the wrong way on one-way streets, and going through stop signs is $75. Fines are charged to your student account. Students are responsible for parking and moving violations incurred by their guests.

Parking and Moving Violation Process

Students may not incur more than three tickets total.

First three tickets: $50 or $75 fine each, depending on violation.
Total of four tickets: Vehicle will be immobilized (“booted”) or towed
  $100 fee to remove boot
  $100+ fee for towing
  Student placed on parking contract by Student Affairs Office
Further violations: Immobilization or towing*
(total of five tickets) (see fines above)
  Loss of privilege to park and operate a vehicle on campus for 15 weeks

* towing at your expense and risk

Violating suspended parking/driving privileges may result in permanent loss of vehicle privilege and/or suspension from the CIA. All fine monies collected are deposited to the P.A.R.C. student scholarship to assist students with financial need.


To appeal a parking or moving violation, you must fill out a Parking Appeal form. The forms are available from the Student Services Center. You must make your appeal within three days of receiving a ticket. The ticket must accompany the appeal. Ticket appeals are reviewed by the Academic Standards Committee and Pearl Security, who will notify the student. This is the final step in the appeal process.

Tickets issued for the following reasons cannot be appealed:

  1. Parking permit was not properly displayed on vehicle.
  2. Parking in designated fire lane.

Also, fees paid for boot removal or towing cannot be appealed.


Campus regulations and Texas State Law prohibit the possession of any rifle, shotgun, or firearm on school grounds. The CIA Weapons Policy  prohibits the possession of any weapon on a CIA campus.

Soliciting and Canvassing

Soliciting or canvassing on campus by outside firms, businesses, staff, or students acting on behalf of such is strictly prohibited. You may not use bulletin boards, doors, walls, student rooms, or the internal mail system for this purpose.

The CIA prohibits the advertising, marketing, or merchandising of credit cards to students on campus. For more information, see the Credit Card Marketing to Students Policy .

Skating on Campus—Skates or Skateboards

A safe campus environment must be maintained for everyone, and all individuals using modes of transportation are expected to refrain from reckless behavior that endangers individuals and property. If you’re using Pearl roadways, you assume personal risk and will be held liable for your actions. The following policies apply to all types of skating:

  1. Skating is prohibited inside all campus buildings.
  2. Pearl prohibits skating on sidewalks, in public spaces, and in parking garages and lots.
  3. Skateboards are prohibited inside CIA buildings, classrooms, and kitchens.
  4. Skaters are encouraged to wear protective equipment.

If you violate the skating policies, you will be issued a “Notice of Infraction” citation, which may include a warning or successive fine ($25, $50, $75). The privilege of using skateboards or skates may be revoked for repeated offenses. You may appeal a “Notice of Infraction” through the Student Services Center, and payment of fines is made to Student Financial and Registration Services. All fines collected go toward CIA student scholarships.

Use of Hoverboards on Campus

A safe campus environment must be maintained for everyone, and all individuals using modes of transportation are expected to refrain from reckless behavior that endangers individuals and property. If you’re using campus roadways, you assume personal risk and will be held liable for your actions. The following policies apply to the use of hoverboards:

  1. Use is prohibited inside all campus buildings and hoverboards are not allowed to be charged anywhere on campus.
  2. Pearl prohibits hoverboard use on sidewalks, in public spaces, and in parking garages and lots.
  3. Hoverboards are prohibited inside CIA buildings, classrooms, and kitchens.
  4. Users are encouraged to wear protective equipment.

If you violate the hoverboard policies, you will be issued a “Notice of Infraction” citation, which may include a warning or successive fine ($25, $50, $75). The privilege of using a hoverboard may be revoked for repeated offenses. You may appeal a “Notice of Infraction” through the Student Services Center, and payment of fines is made to Student Financial and Registration Services. All fines collected go toward CIA student scholarships.

Medical Emergencies

In case of an injury or a sudden onset of illness while you are in a CIA building or immediate surrounding grounds, contact your instructor, who will assist in notifying the appropriate persons, or call 911 as appropriate. In the event of any serious injury or medical condition, immediately call 911. Additional coordination and communication assistance is available from the operations manager at 210-554-6416.

CIA Safety Report

A Commitment to Your Safety: CIA Campus Annual Security, Fire Safety, and Statistics Report is required by federal law and contains policy statements, crime statistics, and fire statistics for the college.

The policy statements address the CIA’s policies, procedures, and programs concerning safety and security; for example, policies for responding to emergency situations and sexual offenses. Statistics—broken out by campus—are included for certain types of crimes that were reported to have occurred on campus, in or on off-campus buildings or property owned or controlled by the CIA, and on public property within or immediately adjacent to campus.

This report is available on the Safety and Security page of the CIA website:

You may also request a hardcopy of the report from April Goess, director of education.

Career Services

Career Services is supported through the Library Learning Commons on campus. Managing your career means ongoing, active dedication to moving your career forward—securing a job begins long before looking at postings and sending applications. Career Services is here to assist you with:

  • creating career goals and specific plans to achieve them,
  • building your professional network,
  • creating résumés, cover letters, portfolios, profiles, blogs, and any number of other means of advertising your skills and value to employers, and
  • finding and creating opportunities to advance your career.

You will be introduced to Career Services during your externship planning and preparation. Through group meetings and one-on-one advising sessions, you will be prepared to seek out and secure your externship location. Your advisor will remain in contact with you during your externship experience, and he or she will work with you post-externship to assist you with career planning as you prepare to graduate.

In Career Services, we often says that we “teach people to fish,” meaning that we provide the tools and training to empower you to manage your own career. As a CIA graduate, you have lifelong access to our services.

Contact Mar-y-sol Salinas at the San Antonio campus at 210-554-6465 for assistance with externship and career services. In addition, you can reach the Career Services staff at the Hyde Park campus at 845-451-1275.

Recruitment Opportunities

Students at the CIA San Antonio can take advantage of recruitment opportunities and presentations held on campus. These opportunities will be communicated to you via your CIA student e-mail account and posted on the Career Services page of the student portal. You may sign up for potential interview slots by contacting the learning strategies administrator at

In addition, employers recruit on the CIA’s Hyde Park campus during career fairs and throughout the year for both externship and full-time job opportunities. Watch for announcements so you can identify employers of interest to you. If you are interested in any of the positions available at a particular Career Fair, you can submit your résumé to prospective employers directly.

Counseling and Mental Health Resources

Personal difficulties and emotional stress can affect your quality of life and ability to learn. Speaking with a trained, objective professional can increase self-awareness and help you build better coping strategies and resilience.

If you are already under the care of a psychiatrist and/or therapist, you may want to transfer your care to local resources in order to have appropriate support during your time at school.

Check with your insurance provider for a list of therapists and psychiatrists in Bexar County who accept your insurance. Students without insurance should consider purchasing coverage.

If you experience a mental health crisis, Bexar County Mental Health can be reached at 210-207-2581, 24 hours a day.

Disability Services

In compliance with Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act, the Disability Services function of the Learning Strategies Center is dedicated to ensuring that disabled students have equal access to all programs and curricula.

Financial Aid

Financing your education is a primary concern during your CIA career. The following information will help you understand the eligibility requirements and where to find more information.

Continued Financial Aid Eligibility

Students must reapply for financial aid each school year by filing the Free Application for Federal Student Aid (FAFSA). The FAFSA is available online at The CIA’s federal code is 007304. Students selected for verification will be asked to provide additional information to Student Financial and Registration Services such as official IRS transcripts of the federal tax returns. Incoming students will automatically be considered for CIA merit-based aid through the admissions process.

The CIA has a FAFSA priority deadline of March 1. Students who file by this date will be processed first and given priority for institutional and federal campus-based funds. Students also need to make satisfactory academic progress, as determined by the director of education, in order for aid to continue. If makeup course work is required before starting a new semester, financial aid will not be awarded for the new semester until the course work has been completed and the director of education determines the student’s eligibility to start the new semester. There is no federal, state, or CIA aid offered for the costs of making up courses.

Student Eligibility Responsibility

To be eligible for federal or state financial aid, you must not owe repayment on a federal or state grant, or be in default on any guaranteed/federally insured student loan. Also, you must be making satisfactory progress in the academic program (please see “Satisfactory Academic Progress” in the Financial Aid section of the CIA Academic Catalog).

Aid Suspension Due to Drug Conviction
The Higher Education Act of 1965, as amended, suspends aid eligibility for students who have been convicted under federal or state law of the sale or possession of drugs, if the offense occurred during a period of enrollment for which the student was receiving federal student aid. If you have a conviction for this offense, call the Federal Student Aid Information Center at 1-800-433-3243 or go to and click “Before Beginning a FAFSA” in the left column, and submit the Student Aid Eligibility Worksheet to find out how this law applies to you.

If you have lost your federal student aid eligibility because of a drug conviction, you can regain eligibility by successfully completing a qualified drug rehabilitation program or passing two unannounced drug tests administered by such a program. You may also regain your eligibility if your conviction is reversed, set aside, or removed from your record so that fewer than two convictions for sale or three convictions for possession remain on your record.

Financial Aid Programs

For more information about federal, state, and institutional aid, including award descriptions, please refer to the Financial Aid section of the CIA Academic Catalog.

Grants and Scholarships for Enrolled Students

Throughout the year, many organizations generously offer scholarship assistance to students enrolled at the CIA. More than $2 million was awarded in donated scholarship funds last year.

Criteria and application procedures vary, and are listed on the $HEF site at CIA students are encouraged to check this site often to learn of possible new scholarship opportunities that become available throughout the year.

Most of these awards are based on your GPA, financial need, or both. Many students think that because they have already made financial arrangements for their education they no longer have financial need, but financial need is based on the FAFSA. So even if you will not be using federal aid, it is important to complete this document every year.

How Need is Determined

When you file your FAFSA, the U.S. Department of Education determines an expected family contribution (EFC). Need is calculated by subtracting your EFC from the cost of attendance (COA).

Cost of Attendance

In addition to the fixed direct cost listed in the Tuition and Fees section, the CIA is required to estimate a cost of attendance (COA) that includes indirect costs such as personal expenses and transportation. While COA is one of the more confusing aspects of the financial aid process, it gives the student and his or her family an idea of what costs might be incurred beyond tuition and fees so they can plan accordingly. It is important to differentiate between direct and indirect costs, as indirect costs are simply estimates used by Student Financial and Registration Services during the awarding process to determine a student’s financial need, while direct costs are actual amounts that will be charged to the student’s account.

Keep in mind that Student Financial and Registration Services can only award students with an amount of aid equal to or less than their associated cost of attendance budget. If you have questions regarding your budget, would like consultation in planning your budget, or would like a copy of the cost of attendance, please contact Student Financial and Registration Services.

Loan Repayment

All loans taken out to finance your education must be paid in full and in a timely manner. Failure to repay loan(s) will affect your credit rating as well as jeopardize loan programs for all students. Information about loan repayment is available in the Financial Aid section of the CIA Academic Catalog. In addition, upon graduation, student borrowers will be given further detailed information on loan repayment options.

Student Health Services

If you experience a minor injury while on campus, there are first aid kits available in all teaching kitchens. For more serious injuries, please contact your instructor or the manager-in-training for direction or to request transportation to the emergency clinic or hospital. The cost of non-routine treatment, off-campus doctor visits, prescriptions, medications, and vaccines will be your responsibility. Please report hospital emergency room visits to the director of education or the student services manager.


The Culinary Institute of America and Texas state law require each incoming freshman student to submit a Physical Examination and Health Information form that includes documentation of screening for tuberculosis (TB) and documentation of having received two MMR vaccinations. If the MMR requirements are not met, you will need to be re-immunized.

In addition, vaccination against hepatitis A (given in two injections six months apart) and against meningitis are both required for CIA San Antonio students. Vaccination against hepatitis B is recommended but not required.

Please make arrangements with your healthcare provider to administer any required screenings/immunizations during your pre-admission medical exam appointment. Any follow-up vaccinations can be arranged through a local provider in San Antonio. Please see the student services manager for details.

Medical Contract

If you arrived on day one with missing or incomplete medical information, you signed a contract stating that all medical forms, immunizations, and lab tests must be completed and given to the student services manager by day two or you will be charged $200.

If you do not comply with this contract, the student services manager will not add your name to your class roster and you will not be permitted to attend classes until all information is completed and approved by Health Services in Hyde Park. Be advised that this delay may be up to one year. You also will be responsible for paying the class makeup fee.

Facial Hair Variance—Health-Related

If you are unable to shave facial hair because of a health-related issue, you must submit the appropriate documentation in writing to the learning strategies center administrator. The LSC administrator will then issue authorization for the director of education to issue you a variance. This letter must be carried on your person at all times.

Serious Illness

When a student has a serious disease, it will be treated according to the nature of the illness and in accordance with CIA policy.

Health Insurance

The CIA does not provide health insurance. You can purchase health insurance through the Health Insurance Marketplace in your state of permanent residence if you are not covered under your parents’ insurance plan.

We strongly recommend that you review your individual insurance coverage with your parents or spouse to avoid any chance of not being able to continue at the CIA due to unexpected medical expenses.

Secondary Student Accident Insurance

Effective July 12, 2016, the CIA carries secondary student accident insurance for physical accidents in the maximum amount of $10,000 for injuries sustained while participating in scheduled, sponsored, or approved activities of the CIA within the U.S. You must first file a claim through your own insurance plan and then file the necessary paperwork with the CIA’s secondary student accident insurance plan.

The following procedures outline the process to submit a claim:

  1. Students can obtain a claim form from Health Services (NY campus) or the student portal (all U.S. campuses).
  2. Students must file a claim through their own insurance plan first.
  3. Students should notify any health care provider of this insurance coverage so that any invoices or explanation of benefits statements can also be sent directly to AIG (the student accident insurance company used by the CIA).
  4. Students must report the claim to AIG within 20 days of the accident by completing and submitting the Personal Accident Claim Form to AIG. Copies of all medical bills submitted to the student’s primary health plan carrier will subsequently need to be submitted to AIG by the student within 90 days of the reported claim. Students must bring or e-mail the completed form to Julie Wolfe, executive assistant to the vice president of finance, (Roth Hall S-342 at the New York campus or for review and signature prior to submitting to AIG.
  5. Claims can be submitted using the following methods:

    AIG Personal Accident Claims
    P.O. Box 25987
    Shawnee Mission, KS 66225



    Any questions from students or providers regarding benefit coverage can be answered by calling AIG directly at 1-800-551-0824.
  6. The benefit period for a claim is 52 weeks from the date of the accident.

Please note: The Finance Office will not be responsible for completing the student accident form or obtaining copies of medical bills. Students will deal directly with AIG.

See Accidents for information on how to properly report an on-campus accident.

Doctor’s Release

After any accident or illness, you will need to obtain a doctor’s release to return to class at full duty. If you need temporary accommodations, please coordinate with the director of education. Any absences you accumulate during this time are subject to the limits outlined in the Policy on Attendance in the CIA Academic Catalog. Please present the doctor’s release to the student services manager, who will keep it on file for reference should the total number of absences exceed the limits as stated in the policy.

On-Campus Employment

Various departments hire student workers for employment. If you’re interested in working on campus, you must submit an employment application, which is available on CIA Main Menu, the student portal. Click on the Student Services tab then the Student Employment tab and find the job board link at the bottom right of the page. Campus employment is not guaranteed. In order to participate in on-campus employment, students must complete a registration process in the Administration Office. This includes the W-4 and I-9 forms. The I-9 form, required by the U.S. Department of Homeland Security, establishes eligibility to work in the United States, and requires you to present original documentation to verify that eligibility. CIA students are limited to 20 hours of on-campus employment per week while they are active full-time students at the college.

Once you start your job, you should talk with your supervisor about the procedures to follow to ensure proper payment, including use and location of time clocks.

You have the option to sign up for direct deposit. This option is available at the time of registering in the Administration Office. You must provide bank information, such as the routing and account numbers, at that time. You may also sign up by contacting the CIA Payroll Office and requesting the instructions for setting up direct deposit. If you opt not to participate in direct deposit, your paychecks will be delivered to the Administrative Office on the third floor.

For further information, you may contact Denise Zuniga at 210-554-6401.

Student Accounts

As a not-for-profit educational organization, The Culinary Institute of America depends largely on student tuition, room rent, and other fees to maintain daily operations. It is important that you understand the following:

Privacy and Your Student Account

Information about your bill is private, and will not be disclosed to anyone unless you give us permission. Therefore, if you wish us to discuss your finances with family members, please be sure to submit a Consent to Release Form. This form is available in any student services office or can be downloaded from CIA Main Menu under documents on the Student Financial and Registration Services (SFRS) page.

Payment Policy

Tuition and fees (including room and board), less any pending financial aid, must be paid in full 30 days prior to the start of any new semester. This payment is an indication of your preparedness to pay and your financial commitment to the college. College-approved payment plans must be in place prior to any required payment due date. Failure to pay may result in deregistration and late payment fees. Payment will be considered late after five days.


  • Miscellaneous charges that may be assessed will be payable within 30 days after they are invoiced.
  • Externship—You must have a zero balance or an approved payment plan in place in order to begin work at your approved site.
  • The junior-year advance deposit of $300 is required to secure your start date and open your online registration.
  • Payment for the Global Cuisines and Cultures elective is billed and payable with the semester prior to your travel date.
  • Graduation—You may not attend graduation ceremonies with an unpaid balance.

Payment Plans

The college offers payment choices to help students afford their college expenses. For more information, refer to the Quick Links on the Student Financial and Registration Services (SFRS) page of CIA Main Menu, or contact SFRS by e-mail at or by calling 845-451-1500.

Financial Clearance and Registration for Classes

You will be registered for classes prior to the start of each semester. Registration for classes does not guarantee your attendance. If your balance is not paid according to the college’s payment policy your schedule may be put on a financial hold. To remove the financial hold, you must contact SFRS at the New York campus. Special dates, prior to the beginning of each semester, are set aside for financial clearance and vary depending on your semester. Reporting dates and times will be e-mailed to you. Those students who have met their financial obligations will have their schedule reinstated and the financial holds will be removed. Failure to resolve your financial holds will result in late fees as described in our payment policy.

Financial Aid and Your Student Account

There are two types of financial aid credits on your student account—a pending credit and an actual credit. A pending credit is money you expect but which has not yet been received by the college. An actual credit is money that has been disbursed to your student account. Both pending and actual credits reduce the balance due on your student account. We cannot disburse financial aid to your student account until after the add/drop period of the semester; as a convenience, we post a pending credit to your account when we bill each new semester.

If there is no expected pending financial aid credit on your account, it is often because you did not apply for financial aid on time. It takes time to process a financial aid application—especially in cases involving alternative educational loans—so make sure you meet all the deadlines. We will not remove any late charges on your student account simply because you did not file for financial aid on time. You can check the status of your financial aid on CIA Main Menu, the student portal.

How Do I Pay?

Payments to the CIA can be made in any of the following ways:

By Mail or In Person

  • We accept checks, bank checks, and money orders.
  • Make all checks and money orders payable to The Culinary Institute of America. Please include your ID number and start date on all checks. We do not accept post-dated checks.

To pay by mail, send to: Student Financial and Registration Services, The Culinary Institute of America, 1946 Campus Drive, Hyde Park, NY 12538-1499.

In-person payments should be directed to the student services manager.

Electronic Payments

  • Check CIA Main Menu, the student portal, under your Self-Service Menu and “My Information” tab for the latest links to our electronic payment plan and electronic payment options.

Past Due Balances

Students with balances from prior semesters will not be allowed to register, receive a transcript, or have a degree conferred. Payments will be considered late after five days, and you will be assessed a $150 late fee and a financial hold will be placed on your registration record. You must keep your account current or your enrollment may be terminated. Should you cease to attend for any reason, the date of delinquency for unpaid charges will be based on the last semester attended and will be determined to be the month and year that represents the end of that semester.

What Will Happen if I “Bounce” a Check?

If the bank does not honor your check for any reason (insufficient funds, stop payment, etc.), a fee of $60 will be assessed and automatically charged to your student account. Restitution of the check will be expected immediately.

What If I Have Questions About My Bill?

All billing inquiries or errors should be directed to Student Financial & Registration Services by e-mailing You can access your account on CIA Main Menu, the student portal, using the Self-Service Menu. All e-mail correspondence to SFRS must be directed from your CIA e-mail address.

When Can I Get My Refund?

Credit balances will be refunded upon request or automatically refunded within 14 days of the date the credit occurs on the student’s account and are processed by Student Financial & Registration Services at the New York campus. Refund checks will be distributed via mail to the student’s billing address.

All other refunds will be mailed to the last known billing address.

Note that the law requires that any excess PLUS funds be returned to the parent. If a school determines that PLUS funds created a credit balance, the credit balance would have to be given to the parent. The CIA will refund the parent when the PLUS is the only payment on the account and the PLUS disbursement is more than the student’s institutional charges. If you have any questions about the availability of your refund, please contact SFRS.

Withdrawal Refund Policy

  1. Refund computations will be based on scheduled course time of class attendance through the last date of attendance. Leaves of absence, suspensions, and school holidays will not be counted as part of the scheduled classes.
  2. The effective date of termination for refund purposes will be the earliest of the following:
    • The last date of attendance, if the student is terminated by the college,
    • The date of receipt of written notice from the student, or
    • Ten school days following the last date of attendance.
  3. If tuition and fees are collected in advance of entrance, and if after expiration of the 72-hour cancellation privilege and the student does not enter the college, not more than $100 in any administrative fees charged shall be retained by the college for the entire program.
  4. If a student enters a program and withdraws or is otherwise terminated after the cancellation period, the college may retain not more than $100 in any administrative fees charged for the entire program. The minimum refund of the remaining tuition and fees will be the pro rata portion of tuition, fees, and other charges that the number of hours remaining in the portion of the course or program for which the student has been charged after the effective date of termination bears to the total number of hours in the portion of the course or program for which the student has been charged, except that a student may not collect a refund if he or she has completed 75 percent or more of the total number of hours in the portion of the program for which the student has been charged on the effective date of termination.1
  5. Refunds for items of extra expense to the student, such as books, tools, or other supplies, are to be handled separately from the refund of tuition and other academic fees. The student will not be required to purchase instructional supplies, books, and tools until such time as these materials are required. Once these materials are purchased, no refund will be made. For full refunds, the college can withhold costs for these types of items from the refund as long as they were necessary for the portion of the program attended and separately stated in the enrollment agreement. Any such items not required for the portion of the program attended must be included in the refund.
  6. A student who withdraws for a rea­son unrelated to his or her academic status after the 75 percent completion mark and requests a grade at the time of withdrawal shall be given a grade of “incomplete” and permitted to re-enroll in the course or program during the 12-month period following the date the student withdrew without payment of additional tuition for that portion of the course or program.
  7. A full refund of all tuition and fees is due and refundable in each of the following cases:
    1. An enrollee is not accepted by the college,
    2. If the course of instruction is discontinued by the college and this prevents the student from completing the course, or
    3. If the student’s enrollment was procured as a result of any misrepresentation in advertising, promotional materials of the college, or representations by the owner or representatives of the college.

A full or partial refund may also be due in other circumstances of program deficien­cies or violations of requirements for career schools and colleges.

  1. Refund policy for students called to active military service—A student of the college who withdraws as a result of being called to active duty in a military service of the United States or the Texas National Guard may elect one of the following options for each program in which he or she is enrolled:
    1. If tuition and fees are collected in advance of the withdrawal, a pro rata refund of any tuition, fees, or other charges paid by the student for the program and a cancellation of any unpaid tuition, fees, or other charges owed by the student for the portion of the program the student does not complete following withdrawal;
    2. A grade of incomplete with the designation “withdrawn—military” for the courses in the program, other than courses for which the student has previously received a grade on the student’s transcript, and the right to re-enroll in the program, or a substantially equivalent program if that program is no longer available, not later than the first anniversary of the date the student is discharged from active military duty without payment of additional tuition, fees, or other charges for the program other than any previously unpaid balance of the original tuition, fees, and charges for books for the program; or
    3. The assignment of an appropriate final grade or credit for the courses in the program, but only if the instructor or instructors of the program determine that the student has:
    • Satisfactorily completed at least 90 percent of the required coursework for the program; and
    • Demonstrated sufficient mastery of the program material to receive credit for completing the program.
  2. The payment of refunds will be com­pleted once the refund instrument has been negotiated or credited into the proper account(s) within 60 days after the effective date of termination.

1More simply, the refund is based on the precise number of course time hours the student has paid for, but not yet used, at the point of termination, up to the 75% completion mark, after which no refund is due. Form PS-1040R provides the precise calculation.

Treatment of Title IV Aid When a Student Withdraws

The law specifies how the college must determine the amount of Title IV program assistance that you earn if you withdraw from school. The Title IV programs covered by this law are: Federal Pell Grants, Federal Direct Stafford Loans, PLUS, Federal Supplemental Educational Opportunity Grants (SEOGs), and Federal Perkins Loans.

When you withdraw during your period of enrollment, the amount of Title IV program assistance that you have earned up to that point is determined by a specific formula. If you received (or the college or parent received on your behalf) less assistance than the amount that you earned, you may be able to receive those additional funds as well. If you received more assistance than you earned, the excess funds must be returned by the college and/or you.

The amount of assistance that you have earned is determined on a pro rata basis. For example, if you completed 30% of your period of enrollment, you earn 30% of the assistance you were originally scheduled to receive. Once you have completed more than 60% of the period of enrollment, you earn all the assistance you were scheduled to receive for that period.

If you did not receive all of the funds that you earned, you may be due a post-withdrawal disbursement. If the post-withdrawal disbursement includes loan funds, you may choose to decline the loan funds so that you don’t incur additional debt. The college may automatically use all or a portion of your post-withdrawal disbursement—including loan funds, if you accept them—for tuition fees and room and board charges (as contracted with the college). For other college charges, the college needs your permission to use the post-withdrawal disbursement. If you do not give permission (which some colleges ask for when you enroll), you will be offered the funds. However, it may be in your best interest to allow the college to keep the funds to reduce your debt.

There are some Title IV funds that you were scheduled to receive that you cannot earn once you withdraw because of other eligibility requirements.

For example, if you are a first-time, first-year undergraduate student and you have not completed the first 30 days of your program before you withdraw, you will not earn any Direct Loan funds that you would have received had you remained enrolled past the 30th day.

If you receive (or the college or parent receives on your behalf) excess Title IV program funds that must be returned, the college must return a portion of the excess equal to the lesser of:

  1. your institutional charges multiplied by the unearned percentage of your funds, or
  2. the entire amount of excess funds.

The college must return this amount even if it wasn’t kept in your Title IV program funds. If the college is not required to return all of the excess funds, you are responsible for returning the remaining amount. If you have any loan funds that must be returned, you (or your parent for a PLUS loan) must repay them in accordance with the terms of the promissory note. That is, you make scheduled payments to the holder of the loan over a period of time.

Any amount of unearned grant funds that you must return is called an overpayment. The amount of a grant overpayment that you must repay is half of the unearned amount. You must make arrangements with the college or the Department of Education to return the unearned grant funds.

The requirements for Title IV program funds when you withdraw are separate from any other refund policy the college has. Therefore, you may still owe funds to the college to cover unpaid institutional charges. The CIA may also charge you for any Title IV program funds that the college was required to return.

If you have questions about Title IV program funds, call the Federal Student Aid Information Center at 1-800-4-FEDAID (1-800-433-3243). TTY users may call 1-800-730-8913. Information is also available on “Student Aid on the Web” at

The college will make available upon request examples of the application of our refund policies.

Fees That May Be Assessed

The following fees could appear on your bill:

Cancellation of Enrollment Agreement $100
ID card replacement $15
Incomplete medical requirement(s) fee $200
Late payment fee $150
Late registration fee $150
Failure or re-registration of externship $150
Re-registration practical, costing, or ServSafe exams $60
Part-time and overload—per credit $955
No-show—practical and costing exams $150
Parking fines:  
  fire zone violation $50
  handicap/medical zone violation $50
  moving traffic violation $75
  non-registration $50
  removal of immobilizer (“boot”) $100
  towing by outside company current rate for towing
Returned check fee $60
Smoking fines:  
  first offense $10
  second offense $25
  third offense $50
Transcript copy $5
Tuition cancellation fee $100
Tuition Payment Plan enrollment fee $60

Technology on Campus

Wireless Network

The CIA has a state-of-the-art network infrastructure that supports a high-speed wireless network. Several campus locations are equipped with an 802.11 a/b/g/n-compliant wireless network, including the CIA San Antonio main building lecture hall and kitchens, the library, and the Student Services Center lecture hall and kitchen space.

If you bring your computer to campus:

Recommended Hardware Specifications (minimum):

  • Intel or AMD Dual Core Processor
  • 4 GB RAM
  • 100 GB Hard Drive
  • 802.11a/b/g/n/ac-compliant

Software Requirements:

  • Microsoft Windows 7 or newer, or Mac OS X and above. All operating system software should be fully updated with the most current patches.
  • Current antivirus and anti-spyware software installed and up to date
  • Updated wireless adapter drivers if you plan on using the wireless network

Wireless access is available in the following locations: the CIA San Antonio main building lecture hall and kitchens, the library, and the Student Services Center lecture hall and kitchen space.

Peer-to-Peer File Sharing

Peer-to-peer file sharing is not allowed and is blocked on the CIA network using bandwidth-shaping technology. Under the Higher Education Opportunity Act (H.R. 4137), illegal distribution of copyrighted materials may be subject to criminal and civil penalties. The CIA is legally obligated to assist authorities in identifying individuals who violate copyright law pertaining to peer-to-peer file sharing. It is also in violation of the college’s policy to use technology designed to circumvent the blocking of this activity.

Wireless Network Support

As a first step in troubleshooting wireless network problems, you must bring your device to Denise Zuniga in the Administrative Office during support hours. Any recommendations made must be followed before any further troubleshooting will be done.

Student Help Desk

Support for student-owned computers is offered by the Student Help Desk at the Hyde Park, NY campus; you can contact them at 845-451-1698, Monday through Friday from 8 a.m. to 3 p.m. Central Time. The Student Help Desk is available to assist you in connecting to the wireless network, preventing and removing virus/spyware infection, and answering any other technology-related questions you may have. For more information, see the Student ITS page on CIA Main Menu at Information Technology Services—Hyde Park, located under Campus Resources.

Student Computer Lab

The computer laboratory is located on the third floor of the main building in the library. Hours are Monday–Friday, 6 a.m.–8 p.m. The computer lab is equipped with a wide variety of software programs and also provides services such as printing.

Online Resources

Within your first week you will receive login account information for the online resources that are available to you. For any questions about your login information, please contact the Student Help Desk by e-mail at or by calling 845-451-1698.

CIA Main Menu

CIA Main Menu is the online portal where you can go for all campus-related news, announcements, and information including your grades, class schedule, financial aid, and student account records. Please note: Internet Explorer is the supported browser for all CIA applications.

Mobile CIA Main Menu

CIA Main Menu is also accessible to current students on tablets and other mobile devices at Information available includes grades, schedules, dining information, academic calendars, campus announcements and maps, and links to Moodle Rooms. New information continues to be added and will be announced as it becomes available.

CIA Student E-Mail Accounts

The CIA-issued e-mail account is the official way in which faculty and administration communicate with students. This e-mail account allows us to communicate various and often sensitive information in a secure way. It is your responsibility to check your CIA-issued e-mail on a regular basis.

Conrad N. Hilton Library Catalog

You can access the CIA’s library holdings online to find books, DVDs, videos, images, periodicals, and more.

Culinary Course Management System

Moodle is the online learning platform you will use to access your course materials online. Instructors post course guides, recipe manuals, and other supporting material such as PowerPoint presentations, videos, and assignments in Moodle. Access to courses in Moodle is only available to you while you’re currently enrolled.

Culinary Connect

The CIA’s Culinary Connect houses information on thousands of employers and even more approved externship, part-time, and full-time positions available for CIA students and graduates, providing career services for life. Visit Culinary Connect at